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If you have any questions or you need help tracking your order, please don’t hesitate to contact us on firstname.lastname@example.org or +64 9 376 4048
We do encourage you to only purchase essentials, the things you will need over the next month for your baby. Thank you for your support xx Nb
FREE SHIPPING on orders over $1000 HKD
For more information, see the tables below. Prices listed exclude shipping oversized and heavy items.
Within Hong KongWe are now sending international orders with DHL to give you a fully tracked, faster delivery on Nature Baby orders.
2 - 5 Working Days
Under $1000 HKD
Shipping to: New ZealandDelivery in New Zealand is by signature required courier only.
1 - 3 Working Days
Shipping to: AustraliaDelivery in Australia is by signature required courier only.
Please note the current delivery time to Australia is 2-3 working days after dispatch (via DHL) total timeframe including processing is aimed to be 3-5 working days.
3 - 5 Working Days
Shipping to: Rest of worldWe are now sending international orders with DHL to give you a fully tracked, faster delivery on Nature Baby orders.
Estimated delivery times provided commence from date of dispatch and are guidelines only. A dispatch confirmation email displaying your track and trace number will be sent once your order is ready to be collected by the courier. Our warehouse operates and dispatches orders Monday - Friday NZT (excluding Public Holidays), we endeavour to process every order as soon as possible though please allow for 1-2 working days for your order to be processed.
Please note: Rural deliveries may take slightly longer. Delivery times quoted are subject to product availability and we will advise you if an order is to be delayed. We use a signature required service therefore we recommend supplying a physical address where there will be someone present to sign for your item. We can not ship to a PO Box address outside of New Zealand.
Oversized and heavy itemsOur free shipping and standard flat rates exclude all oversized/heavy items. Oversized and heavy items include, but are not limited to; Bassinets, Changing Tables, Moses Baskets, Mattresses, Hammocks, Nursing Pillows, Duvet Inners and Cot Bumpers. Oversized items will incur additional freight charges and this will be automatically added to your cart at the time of checkout. Please note that due to their oversized nature, all Moses Baskets will be sent via NZ Post, delivery within 5-12 working days from dispatch.
Duty and TaxesAlthough charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. For more information please contact your local customs office, or contact us
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