Delivery

Our online store is open and we are sending online orders worldwide. 
 
We 100% support the lockdowns here in New Zealand and around the world, and the importance of staying at home over this time, to eliminate COVID-19 and keep us all safe. All online orders are processed by a third party logistics business that has been deemed essential during the lockdown, who are also operating other essential businesses. We would not continue without Government approval. 
 
We will send your orders as quickly as possible over this time, but please bear with us if there is any delays due to processing time or courier delays. All our deliveries will be contactless, and our courier drivers will sign for parcels on your behalf after greeting you from a safe distance.

If you have any questions or you need help tracking your order, please don’t hesitate to contact us on hello@naturebaby.com or +64 9 376 4048

We do encourage you to only purchase essentials, the things you will need over the next month for your baby. Thank you for your support xx Nb

 

 

FREE SHIPPING on orders over $1000 HKD

For more information, see the tables below. Prices listed exclude shipping oversized and heavy items.

 

Within Hong Kong
We are now sending international orders with DHL to give you a fully tracked, faster delivery on Nature Baby orders.

Delivery MethodApprox Delivery Time Order ValuePrice
DHL 2 - 5 Working Days Over $1000 HKD FREE

DHL

2 - 5 Working Days

Under $1000 HKD

$150 HKD

Shipping to: New Zealand
Delivery in New Zealand is by signature required courier only.

Delivery MethodApprox Delivery Time Order ValuePrice
Courier Post 1 - 3 Working Days Over $1000 HKD FREE

Courier Post

1 - 3 Working Days

Under $1000 HKD

$50 HKD

Shipping to: Australia
Delivery in Australia is by signature required courier only.

Please note the current delivery time to Australia is 2-3 working days after dispatch (via DHL) total timeframe including processing is aimed to be 3-5 working days.

Delivery MethodApprox Delivery Time Order ValuePrice
Toll Priority 3 - 5 Working Days Over $1000 HKD FREE

Toll Priority

3 - 5 Working Days

Under $1000 HKD

$100 HKD

Shipping to: Rest of world
We are now sending international orders with DHL to give you a fully tracked, faster delivery on Nature Baby orders.

Delivery MethodApprox Delivery Time Order ValuePrice
DHL 2 - 5 Working Days Over $1000 HKD FREE

DHL

2 - 5 Working Days

Under $1000 HKD

$200 HKD

Estimated delivery times provided commence from date of dispatch and are guidelines only. A dispatch confirmation email displaying your track and trace number will be sent once your order is ready to be collected by the courier. Our warehouse operates and dispatches orders Monday - Friday NZT (excluding Public Holidays), we endeavour to process every order as soon as possible though please allow for 1-2 working days for your order to be processed.

Please note: Rural deliveries may take slightly longer. Delivery times quoted are subject to product availability and we will advise you if an order is to be delayed. We use a signature required service therefore we recommend supplying a physical address where there will be someone present to sign for your item. We can not ship to a PO Box address outside of New Zealand.

Oversized and heavy items

Our free shipping and standard flat rates exclude all oversized/heavy items. Oversized and heavy items include, but are not limited to; Bassinets, Changing Tables, Moses Baskets, Mattresses, Hammocks, Nursing Pillows, Duvet Inners and Cot Bumpers. Oversized items will incur additional freight charges and this will be automatically added to your cart at the time of checkout. Please note that due to their oversized nature, all Moses Baskets will be sent via NZ Post, delivery within 5-12 working days from dispatch. 

Duty and Taxes
Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. For more information please contact your local customs office, or contact us