During our busy seasons, like new collection launches and end-of-season sales, your order may take a little longer to reach you. Thank you for your patience and understanding - we’re packing your items with care to get it to you as soon as we can.
Online deliveries are dispatched from New Zealand. We use a third-party warehouse that follows protocols to ensure a safe and healthy work environment for their team.
FREE SHIPPING on orders over $1000HKD*
For more information, see the tables below. Prices listed exclude shipping oversized and heavy items.
Shipping to: New Zealand (if shopping on our HK website)
Orders to New Zealand are shipped with NZ Post, with authority to leave (no longer signature required). Gift wrapping is excluded from our 'over $1000HKD free shipping' threshold.
DELIVERY METHOD
APPROX DELIVERY TIME
ORDER VALUE
PRICE
NZ Post - from NZ
1 - 3 Working Days
Over $1000.00
FREE
NZ Post - from NZ
1 - 3 Working Days
Under $1000.00
$40
Shipping to: Australia (if shopping on our HK website)
Orders to Australia (excluding oversize items & gift wrapping) are shipped with DHL, via a signature service. Gift wrapping is excluded from our 'over $1000HKD free shipping' threshold.
DELIVERY METHOD
APPROX DELIVERY TIME
ORDER VALUE
PRICE
DHL - from NZ
2 - 4 Working Days
Over $1000.00
FREE
DHL - from NZ
2 - 4 Working Days
Under $1000.00
$105
Shipping to: Hong Kong & Rest of World (if shopping on our HK website)
Orders to Australia (excluding oversize items & gift wrapping) are shipped with DHL, via a signature service. Gift wrapping is excluded from our 'over $1000HKD free shipping' threshold.
DELIVERY METHOD
APPROX DELIVERY TIME
ORDER VALUE
PRICE
DHL - from NZ
2 - 5 Working Days
Over $1000.00
FREE
DHL - from NZ
2 - 5 Working Days
Under $1000.00
$155 - $195
Estimated delivery times provided commence from date of dispatch and are guidelines only. A dispatch confirmation email displaying your track and trace number will be sent once your order is ready to be collected by the courier.
Please note: Rural deliveries may take slightly longer. Delivery times quoted are subject to product availability and we will advise you if an order is to be delayed. We use a signature required service therefore we recommend supplying a physical address where there will be someone present to sign for your item. We can not ship to a PO Box address outside of New Zealand.
Oversized and heavy items
Oversized and heavy items are shipped with New Zealand Post.
DELIVERY METHOD
APPROX DELIVERY TIME
ORDER VALUE
PRICE
DHL - from NZ
14 - 21 Working Days
All oversized items
Calculated at checkout
Our free shipping and standard flat rates exclude all oversized/heavy items. Oversized and heavy items include, but are not limited to; Cots, Bassinets, Bouncinettes, Changing Tables, Moses Baskets, Highchairs, Mattresses, Wooden Trolley, Easel, and Wishbone Bikes.
Oversized items will incur additional freight charges and this will be automatically added to your cart at the time of checkout.
Duty and Taxes
Orders are inclusive of duties and taxes. Charges are assessed based on the value of the order and the tax-free threshold, if applicable, for goods imported into the destination country. Duties and taxes will be covered by us, ensuring that recipients are not responsible for these fees at the time of delivery. For more information please contact your local customs office, or contact us. This policy applies to customers worldwide.
