Nature Baby Returns

We are proud to offer beautiful, high quality products and want to ensure you are happy with your online purchases from Nature Baby. If you are not delighted with your online order for whatever reason, you may return unwashed, unworn and unused items in their original condition upon presentation of the original invoice within 30 days of purchase for a refund or exchange.

Please complete the following form to begin your return

• Please choose sale items carefully as they are non-refundable and non-exchangeable.
• Please do not break open packaging that is non-resealable if you wish to return the item.
• Returns or exchanges of online purchases may be made in person or by post.
  

If you think you have received a faulty, damaged or incorrect item please contact our Customer Services Team and they will assist you.

Please note: we are unable to replace or refund items damaged through improper laundering, so please follow the care label of the garment when washing. We have some helpful washing tips here or if you are unsure, please contact our Customer Services Team for advice.

Please choose sale items carefully as they are non-refundable and non-exchangeable.

If you purchased your item/s through us at one of our retail stores, you are welcome to return this at any of our physical store locations for either a store credit or exchange. Simply present the original Nature Baby invoice within 30 days of purchase along with the item/s you wish to return. Use our Store Locator to find your closest Nature Baby store.

• A store credit or exchange is available within 30 days of purchase when items are returned in original condition and packaging.
• Refunds are not available for in-store purchases (only store credit or exchange).
• Please choose sale items carefully as they are non-exchangeable.
• Returns or exchanges of online purchases may be made in person at one of our retail stores or by post.

If you think you have received a faulty, damaged, or incorrect item please contact our Customer Services Team and they will assist you.

The quality of our products is extremely important to us at Nature Baby, if you are not happy with a product please contact our Customer Care team so we can assist further.

If the gift card purchased with Nature baby online or in-store, please contact our Customer Care team or pop into store and we can assist with the exchange. We will need the proof of purchase or the name of the person who gifted the item to you so we can look this up in our system. If the gift was purchased at one of our stockists, please contact them directly.

The cost of an item being sent back to us and the delivery of the exchanged item being sent out is the responsibility of the customer.

We offer exchanges/returns within 30 days from the date of purchase. You can read more about our returns policy here.

Please choose sale items carefully as they are non-refundable and non-exchangeable.

Our garments are of the highest quality and we hope that after use, you are able to pass them on to others. We recommend sourcing a local charity who donate to families in need where you can pass on your items for another family to love. Thank you!